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troubleshooting

TROUBLE SHOOTING



a. If a message “LOADING SETTINGS” appears during a program, please unplug the reciever
from the power source, wait a few seconds and plug it back in.

b. If a setup screen appears, press MENU to exit. DO NOT CHANGE ANY SETTINGS.

c. If you see any of the following:

WHITE SCREEN

•unplug the power source from the back of the receiver. Wait 10 seconds and plug it back in.

BLACK SCREEN  (Cause: loose/improper video connections and/or no power)

•ensure audio/video cables are properly plugged into the receiver and TV.
•ensure proper VIDEO input is selected through your TV set. VIDEO 1, VIDEO 2, etc.
•unplug the power source from the back of the receiver. Wait 30 seconds and plug it back in.

COLOR BARS

STEP 1.

Unplug the POWER ABLE from the back of the unit. Press and hold the grey button
on the front of the Set-Top-Box and at the same time reinsert the power cable. Wait 15 seconds
while holding the button.  If unsuccessful proceed to Step 2.

STEP 2.

Plug in the power cable. Color Bars will appear. Press and hold the grey button on
the front of the Set-Top-BOx and wait 15 seconds. Release the button, and uplug the power
cable for 30 seconds.

d. SCREEN FREEZES (Cause: bad internet connection)

•unplug ONLY the power source from your modem.
•unplug ONLY the power source from your router.
•unplug ONLY the power source from your Set-Top-Box.
DO NOT UNPLUG OTHER CABLES.
•Please reconnect all the power sources in the following order:
          i.Plug in the power source for the router. (Wait 30 seconds)
          ii. Plug in the power source for the modem. (Wait 30 seconds)
          iii. Plug in the power source for the Set-Top-Box. (wait 30 seconds)


e. Other Technical Issues
•If the screen freezes, flickers, static appears: please unplug the POWER CABLE form
back of the Set-Top-Box. Wait 15 seconds and plug it back in.









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